"Pros: The room and the restaurant are fantastic. The rooms are spacious and quite nicely designed. The minibar was free, and the highlight of the trip was a bathtub on the balcony. Amazing experience all in all.
Cons: The staff is stiff and has trouble making judgment cases when things don't add up (which is common in Japan). Staff ignored the "Do not disturb" sign on the door which was a close call. Fortunately, rooms have internal locks." ~Totocaster
"Pros: The location is a 10 minute walk from the train station. With heavy luggage this can be a bit tough. The staff is very kind and converses in Japanese (not English). Breakfast was wonderful. Onsen was wonderful. Booked dinner buffet as well, which was very tasty (must reserve at front desk ahead of time). Enjoyed the game room they had on site. Front desk staff very helpful and called us a taxi.
Cons: The futons are a bit thin, so sleeping on them was uncomfortable." ~Kayla
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