"Pros: Sweet home, friendly owners. Everything was wonderful! The best value for money. And our highest recommendation!
Cons: We liked everything." ~Mikhail
"Pros: The cleaning lady was fantastic. The gardener could not have been nicer. The home is as advertised. It is a nice home in the suburbs of Rome.
Cons: I did not care for how I was billed for the property's "extras." As I was checking out with the cleaning woman, the owner gets on the phone and asks me to settle up the bill for the heating and cleaning with the cleaning woman. I thought I was all paid up with her when I booked the home and it was going to be a simple key exchange. Not the case. The owner wanted to collect the heating and cleaning charge as I was handing the keys over. Two Items that could have been calculated and included in the booking price. Every time I have booked a home in the past everything was included when the home was booked. The cleaning woman had no receipt to offer and cash was expected. I had no issue paying the fees, but how she went about collecting them felt wrong. I feel those fees, if they are to be expected, should be requested up front while making the reservation. Her answer when I questioned her was very well scripted. "If you go back and look at the contract it is written in the listing those fees are extra." Indeed that is what the contract states, in small print, at the very bottom, but why do that? Why not collect those fees at the onset of the contract? They are very easy to calculate when the home is booked. Maybe because the house looks less expensive than the competition if you don't realize that the heating charge is 10 Euro per day and the cleaning fee is 100 Euro. Again, not an exorbitant charge, but for us it totaled an extra 180 Euro, and after we brought a broom and mop, we returned the house cleaner than we received it. All the cleaning woman had to do was wash the sheets and towels. But it is a very nice home and the support staff could not have been nicer to us." ~Joseph
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Free of charge cancellation
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