"Pros: The selection of thermal pools was amazing. Each pool had a different water temperature. The indoor pool, with jets was the hottest. We found ourselves not being able to stay in that particular pool very long. There was a connecting pool next to it, surrounded by open windows, but that was even hotter in temperature, so we found ourselves using the outdoor pools more often during our stay. The large outdoor crescent shaped pool was surrounded by palm trees, lounge chairs and umbrellas. The hotel lobby provided the towels each morning. They only ask for the return of any pool towels the night before. The bed and rooms were comfortable with good views, and the continental breakfast boasted multiple cakes, pastries and breads. Orange juice, milks and coffee were also in constant supply. We took advantage of the restaurant a few nights when it wasn't super packed. Food was excellent and they had reasonable prices. We thoroughly enjoyed the parrilla nights, and the scrumptious desserts. The hotel also has a large entertaining room, filled with a fireplace and sofa, books to read. There is also ping pong and foosball tables, which sadly we didn't have time for, but they no doubt would have ensured some laughs and fun for sure. All in all, we really enjoyed our stay and plan to return for more memories. Cons: When we first walked in our room, we noticed that there were a few used towels still left in the bathroom. However, there were fresh towels folded in the closest so we were able to replace them quickly enough. Furthermore, the hotel does not provide shampoo or conditioner. While I'm glad I brought my own, it would have been nicer to have saved on my products. The hotel should also invest in selling robes. We had seen a few people sporting them around the pool and was directed to shop a block or two away where we did find some really nice robes for very reasonable prices." ~Jenn