"Pros: We were booked for the cottage but whilst waiting to board the ferry we were phoned by Joy to say that they had double booked our cottage as a couple had arrived evening before and they got our cottage "someone hadn't put it in diary"! We accepted their offer of an upgrade to The Suite in the hotel as it was too late to change our plans as we were about to board. When we got there however the suite was on the top floor with treacherous carpeting, on 29 stairs. I was scared of falling on them. On first glance The Suite was ok but using it there were several faults that began to emerge, One side of the bed was a low sloping ceiling which you had to duck your head to get in/out of bed and do a low stoop.Bedside lights were extremely bright not good when one was reading and other trying to sleep. Getting in out of bathroom was through a lowish sloping ceiling also required head ducking. Also using the toilet, [which was placed almost in the centre of the room!] required more head ducking. The two hand basins taps were extremely close to the edge of the basin so water didn't flow easily to rinse your hands under. The breakfast was very good and lots of it. The staff were very pleasant and hard working and they were very busy at all times. Beer garden was well used it was during a very glorious hot sunny week. We both feel we would have preferred our first choice of accommodation of cottage as we would have been able to use the patio area and felt the need to walk about without a permanent stoop. Cons: The above! Sorry too much to rewrite!" ~Jennifer

"Pros: House was very comfortable and an ideal location Cons: The shower was difficult to regulate the temperature" ~Fiona

"Pros: So close to the sea and supermarket, restaurants Cons: Internet was very slow but I guess it is probably like that all over Arran" ~Jonathan