"Pros: The front desk staff Lisa and Ianna were exceptionally helpful when I constantly called with complaints about not having basic items in the room like (towels, wash clothes, toilet paper, and tissue).I had to use my own personal phone to call front desk since hotel room phone was not working. The hotel room decor was good. My friend and I have physical conditions that affects our ability to climb stairs therefore we requested to be on the first floor and request was fulfilled. Cons: The room didn’t have any dresser drawer to store clothes. The room phone was not functioning therefore I had to use my personal phone to call front desk. The bathroom had no towel racks to store used towels. Had to constantly call front desk for the basics (towels, wash clothes, toilet paper, and tissue). The closest entrance to the beach was near my room was constantly locked so I had to walk a longer distance all the way to the restaurant to get access. My friend and I have physical conditions that affects our walking long distances so it would have made it easier for my friend and I to fully have quicker access to the beach if the beach entrance was unlocked. My friend and I wanted to make a complaint against the General Manager Joel Kling because on 5-21-25 he made a rude, condescending and dismissive comment about opening up beach access door. We used the access door earlier that morning. Upon leaving beach we noticed that construction workers were using the door to gain access to work on the beach front side of property. My friend and I wanted to go through the door but it was locked. We asked if the door could be opened for us and the General Manager stated no and that it’s only a one minute walk to the restaurant to get off the beach. We stated to him that we have physical issues with walking all the way to restaurant and the walk back to our room instead of just letting us go the access door closest to our room. He refused to open the access door." ~Anonymous