"Pros: We had a wonderful experience at Oz Hotels Side Premium, not only because of the great facilities but especially due to their outstanding customer orientation. A few days after our arrival, our daughter suffered an accident, and the hotel staff was incredibly supportive. They stood by us with empathy and care, making sure our little girl felt pampered and comforted throughout the rest of our stay. The General Manager personally welcomed us as soon as we returned from the hospital, offering his sincere sympathy for what had happened. His genuine concern meant a lot to us and reflected the overall care and professionalism that defines this hotel. Special thanks also go to the amazing Guest Relations team — Çolpan, Muhammad, and Rodica — for their constant support and kindness. The bar manager, Hasan, deserves a big thank you for preparing delicious milkshakes that brought a smile to our daughter's face every day. We were warmly welcomed at the spa as well, where the manager and staff provided not only professional treatments but a calm atmosphere when we needed it the most. We were also impressed by the Kids Club — the staff there is incredibly dedicated, warm, and creative, organizing a wide variety of fun and engaging activities for children every day. A special thank you to Bel, who immediately knew how to make our daughter feel safe and comfortable from the first day. Her kindness and sensitivity made a big difference, and our daughter quickly grew very fond of her. The rooms are impeccably clean, the food is varied and very tasty, and the overall service is excellent. We are deeply grateful and would definitely recommend Side Premium to anyone looking for a hotel that truly cares about its guests. They also have a la carte restaurant where you can spoil yourself 😊 Cons: It was very warm ☺️" ~Roxana