"Pros: The location of the hotel is in the middle of the Goreme. Their rooftop bar to watch the hot air balloon during sunrise is the selling point. Our cave hotel/room is interesting because it is actually one of the fairy chimney caves. The design/layout and the cleanliness of the room can be improved. The breakfast buffet is also good because they have good sausage - we liked it. Very tasty and has many options to choose from. Overall, the experience was great for the money we paid for.
Cons: We arrived super early in the morning like 9AM which we knew that was too early for the check in. So we asked the guy with curly hair in the reception if we could place the bag inside so we can go around (so our bags were safe too). He refused right away and was then told to put it outside. I guess the hospitality and being approachable of the staff in this hotel need to be improved.
Additionally, the wifi is terrible!! Our cave room is far from the reception hence our wifi is always fluctuating. I reported it thrice but they had no quick response about it. They do not have sense of urgency in that matter." ~Ramiro