"Pros: The pools were well maintained and the kids loved the slides. Rooms were comfortable Cons: Didn't like the staff. None of them wanted to be there. We arrived at 930pm with a sleeping 5 year old after all day travelling and the girl at the desk didn't even make eye contact while asking us our booking number. No welcome. Very unhelpful with our heavy sleeping child. Insisted on the cash deposit immediately but we hadn't had a chance yet to change any money. They finally let us take the sleeping child and luggage up to the room then one parent went out for the cash. The staff during the rest of our week-long stay served us and other customers with the same level of disinterest. There was a whole of property electricity outage on one of the days we were there. It was scheduled, they knew about it but all they did to communicate it was they had a sign up on the front desk. This was a huge issue for us because my husband had to work. The communication around this was terrible and no one seemed to know what was going on. At first, the whole of Kata beach was going to be out of power but then just certain areas and then just their property and then only our rooms not the restaurant or pool." ~Sally