"Pros: The service recovery was top notch!! When i arrived, it was too early check in, but when i finally checked in, it was too late to use the outdoor roof facilities (4-9pm thereabouts). The duty manager promptly called one of the sister properties, and got me access to their facilities the next morning, thankfully!! Cons: Unfortunately, turns out it was a public holiday, so the price point was steep." ~Deborah