"Pros: Fantastic 5-star resort in Zermatt - amazing experience overall. Upon arriving at Zermatt train station, we were taken to the property by their free EV service. The driver was friendly and gave us suggestions about what to do in the area. There is also a lift next door that takes us down to the ground level of Zermatt town - very convenient. Various welcome drinks were offered at check-in before we were shown our amazing rooms. Breathtaking view of the Matterhorn from the balcony - we could just lounge there all day if we did not have the plan to go up to Gonergrat. Every little thing in the room was carefully thought of and presented. And everywhere around the resort was so fragrant! There are spa and other facilities that we did not have enough time to try. Breakfast was excellent with plenty of selections; the main dishes were a bit small, but that meant we could try many things. Cons: A bit of a maze to navigate our ways around once we were inside the buildings. Some switches (the dimming knobs) in the room were not working. No bathroom doors; this has been the trend for many years for high-end resorts - totally not a fan of this design." ~Pichaya