"Pros: Communication with Doris was efficient - noting that the apartment was accidentally double booked and I had been the first to book though she reached out to ask me to cancel my reservation. Eventually she got the other party to cancel, the kerfuffle was all a bit odd and it seemed that she felt that she was doing me a favor and said said that I better not cancel. Also I asked if the baby crib would have a bed sheet. She replied, " you will need to take the sheets and anything else you need for the child. Every parent does things differently and we can't cater for every baby and would have to charge for this service." We brought our own sheet though there was an old sheet available when we arrived. The initial response seemed like I would be really putting her out to provide a sheet. I requested the details for check-in a few days in advance. Doris indicated that she had sent them. They were not available through any correspondence via Booking.com. When she did send, it seemed that she was really doing me a favor to provide the check-in details and instructions. FYI - the arrangements are like an Airbnb -- you need to take out the trash, strip the bedsheets, clean the dishes and she asks to put away if possible, The apartment was clean, has excellent views and is close to the ski lift and town. Cons: There is 1 small very fluffy square pillow per person, suggest to provide more. This did not provide for a restful sleep. Trash can in the apartment is broken, seems like a simple fix?" ~Melanie