"Pros: Lovely location and very comfortable." ~Tanya

"Pros: Centrally located, close to the main shopping stretch of the Tram to Lugano Centrale station. It had a decent kitchen and dining area (sits 6 comfortably, though we are 3). Very spacious bedroom/ living area with sofa bed (shared). Large bathroom but it is only 1 shower and 1 WC. had a nice outdoor patio and overall comfortable. Cons: The loft was a good idea on paper, though for families do take note that you’d have to climb up and down to get a lot of things that kids forget or need. Kitchen and dining on entry level. Bedroom and sofa living space is downstairs. Sound also travels through the whole loft space so naturally a lot of whispering at night when kids are asleep. Important note: There is only a “Welcome pack” toiletries per person of bar soap and single sachet of shampoo. That’s fine. We stayed 5 nights so we used our own supplies. No refill of toilet paper (this is surprising and frankly not helpful.) When I asked about a refill of toilet paper, I was informed matter of factly that the welcome pack is one time. So, take note, you will have to buy your own rolls (it doesn’t make sense for travellers). We wish actual towels were provided instead of disposable fabric ones as it did feel rather budget and flimsy to use. It’s not a problem if you’re functional about this." ~Debbie

"Pros: It was very nice, very clean and functional Cons: The lockbox was not easy to open and close, anyway staff found promptly a solution to help" ~Maria

"Pros: The location was perfect, 5 minute wall to the lake, 10 minutes walk from the train station, very nice and comfortable room, the terrasse was great and perfect for a midnight drink." ~Kevin