"Pros: The cleanliness, the quality of the facilities (e.g. the good quality of the dishwasher, the washing and drying machine, the lcd tv), the location of the accommodation. Cons: The chalet has two apartments. We booked the smaller apartment (1-bedroom), but we were given the larger (3-bedroom) apartment. This happened without any explanation or announcement - we had to find out upon arrival. (Since one of us has walking difficulties, we booked a single level apartment - and now had to deal with a two-level apartment...) Apart from that, the communication with our 'host' Jessica was far from easy - i.e. virtually impossible. Questions weren't answered within due time and remarks were simply ignored. Impersonal, would be the most appropriate description. Another aspect: on booking.com it says that the host speaks Italian and English. But communication in English was hardly possible. We found a way out using Google Translate, but claiming that the host speaks English is simply misleading." ~Paul