"Pros: We were lucky enough to stay at The Cloud Resort as our first stop in Sri Lanka. This place is not just a hotel, it is an experience. Our favorite place to stay in Sri Lanka by far. We can't rate it highly enough. We stayed in the King's Cabin. The room is spacious and comfortable. The views are more amazing than the photos, and it was breathtaking to wake up in the morning to the nature and sunrise in the hanging bed. Even though there are multiple units on the property, it felt private and relaxing. What makes the stay truly the best was the staff who added a personal touch to the whole experience. Inthizar, the property manager, was out of town, so we were welcomed by his brother, Ahmed. Ahmed took us around the local area including a beautiful tea factory, grocery, and local spice shop (we love to cook). He also suggested beautiful and relaxing walks, shared some local history and their passion for supporting the local community, and truly went over and above anything we would have ever expected to help make our stay unforgettable. The rest of the staff was just as amazing. Amjaad, the service manager, was incredibly friendly, and no request was too small for him. Zulfi, the chef, crafted the best custom meals, taking into account our dietary preferences (vegan). The food was not just the best food we had throughout our trip in Sri Lanka, but some of the best we've had ever. Zulfi is a master, and the meals felt truly made with love using local ingredients and methods. If the Michelin guide was in Sri Lanka, it would feature this property! From the hearty welcome to fond farewell, everyone made this place special." ~William