"Pros: Overall, the accommodation matches the photos. It’s clean, comfortable, and warm. There is a separate bedroom with a double bed and a very spacious bathroom. The apartment has a kitchen, so you can cook your own lunches and dinners. Breakfast is included and served at the hotel next door Cons: Lack of empathy and even minimal human decency. We were supposed to stay with two of my friends and one of their young daughters. On the way to Slovakia, the little girl became seriously ill — she developed a high fever that couldn’t be brought down. Her mother had to urgently buy return tickets and go back home. My other friend and I continued the trip. During check-in, I explained the situation to the receptionist and told her we would be staying just the two of us. I also asked if it was possible to get at least a partial refund for the stay that was already paid for my friend and her daughter. The receptionist said she would speak to the company that manages the villa. But throughout our entire stay — we received no answer. On the last evening, we went to reception again to follow up. A different staff member was there, and she informed us that the company had refused to refund anything. This is despite the fact that, at the very least, they didn’t have to pay for breakfasts for the friend and her daughter — we checked this while eating at the nearby hotel. We contacted Booking.com, who told us the company isn’t responding to their calls or messages. We were even given a direct number for the company at reception. We spent hours talking to both the company and Booking, and ended up spending almost 800 UAH on phone calls — all for nothing. Zero compassion. Zero understanding. Because of this company’s attitude, I cannot recommend this place. In a world full of pain and injustice, customer care and basic kindness are essential — especially for Ukrainians who, after more than three years of war, just want to feel some warmth and humanity, even outside their home country. Unfortunately, this was not the case here." ~Alona