"Pros: Since 2011 every time we visit Philippines me made it sure that we will stay at Crown Plaza Galleria for a lot of good reasons. One, convenience going to Robinson mall, made it a lot easier to eat shop and have fun. Two, it feels really home here at Crown plaza from the food that we eat and how we were treated, we were not treated as guests, we were treated as family, hence we treat them as family as well. And last but not least, the staff that we have dealt with, From the check in counter last April 30, I forgot to get her name, the system is down at that time but she managed to handle all of the guest including us with grace and professionalism. The concierge who never gets tired of helping us from the luggages to questions on directions. To kuya Manong guard at the bridge on the 3rd floor who made simple funny conversation with us and kids making our stay enjoyable, simple gestures like does means a lot. The housekeeping lady on the 10th floor, very professional and very trustworthy. Keep up the good job. To the management of crown I know you work in the background but you always say hi to us with us with a smile is super awesome. And of course how can I forget the lounge team, Mao, Lia, Cheska, Lyka and Dan. Made our stay very comfortable, relaxing and enjoyable. Definitely a 5 star service. Keep up the good work and for sure you'll have a guaranteed success in your careers. All the best! More power to IHG especially to Robinsons Crown Galleria. Every family should stay here! Cons: Nothing" ~Joel