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Main page Hotels Mexico Hotels Tulum Miraluna B223 At Luum Zama

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"Pros: The amenities were nice and staff wonderful recommend the building just not this unit. Cons: DANGER do not stay in this property. We stayed here and had multiple safety concerns that the owner ignored. I sent multiple msgs to them while there and they ignored all till we left. 1) they do t tell you till after your cancellation period is expired that there is construction in the area and could affect your stay. 2) there is no privacy in the bathroom windows. You can if you walk up to the next floor and look down you can see the entire toilet and shower. We had to place sore bed sheets for privacy. 3) the bathroom windows and the patio door (DO NOT LOCK) 4) the kitchen cabinets don’t close properly they are sagging and it looks like someone used a cleaner on them and wrecked them. Also has mold on inside under sink. 5) We were given 1 towel and 1 face cloth each for the week the building does not provide towels for pool so you need your 1 towel for everything. When I asked about more towels I was told they would look into it but that there may be an additional charge. 6) there are no dish towels or wash clothes, no spices except for some salt. You will need to buy your own things to maintain this place. 7) the smart tv will not connect to the wifi so you will not be able to use it. I literally spends hours trouble shooting it. All of these concerns were brought to the attention of the owner. Ether while we were there or within 24hrs from leaving. The response I received was that the concerns were brought up too late. They were not. The property is wonderful but I highly suggest finding a different unit." ~Deline

Miraluna B223 At Luum Zama

77760 Tulum, Luum Zama At Aldea Zama Condo Miraluna, Apartment B223 At Luum Zama

6.3/10

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Hotel's description

Accomodation

Situated in Tulum, 2.8 km from South Tulum Beach and 4.5 km from Tulum Archeological Site, Miraluna B223 at Luum Zama features air-conditioned accommodation with a balcony and free WiFi. This aparthotel also has a rooftop pool. The property is non-smoking and is set 1.9 km from Tulum Bus station. The aparthotel comes with a TV. The kitchenette has a microwave, a fridge and a stovetop and there is a private bathroom with a hair dryer and free toiletries. The property has an outdoor dining area. Guests can also relax in the shared lounge area. Parque Nacional Tulum is 3.3 km from the aparthotel, while Bus station Tulum Ruins is 3.7 km from the property. The nearest airport is Tulum International Airport, 39 km from Miraluna B223 at Luum Zama.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

WiFi is available in all areas and is free of charge.
Public parking is possible on site (reservation is not needed) and charges may be applicable.
Pets are not allowed.
Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.

Facilities

Parking, Non-smoking rooms, Internet services, Lift, Heating, WiFi, Outdoor pool, Free WiFi, Non-smoking throughout, Air conditioning, Shared lounge/TV area, Parking on site, WiFi available in all areas, Outdoor furniture, Swimming pool, Smoke alarms, Fire extinguishers, Swimming Pool, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Contactless check-in/check-out, Property is cleaned by professional cleaning companies, All plates, cutlery, glasses and other tableware have been sanitized

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Miraluna B223 At Luum Zama

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