"Pros: This is a beautiful boutique hotel with amazing views right in the middle of town. The decor and ambiance all feel quite special and breakfast on the roof was very special: amazing food and 360 views of mountains. The hotel has art on every wall which is interesting and stunning. The garden and swimming pool felt very special - an oasis so to speak. Our window had the most stunning mountain view and two small balconies with large opening doors/windows. Our breakfast was delicious - lots of choice and made to order in front of us: on the roof of course But above all the staff are most kind, helpful, proactive and on top of things - super customer service at all times. For example we arrived early and they took our bags and let us park our car all early. The brought drinks to the garden. They brought our bags to our room without even asking. I could go on! We didn't realise until we paid the bill that breakfast was included - wow even better value. Cons: They did have car parking in the lot opposite the hotel - perhaps knowing this in advance might have been helpful. Like many hotels in the mountains AC is not 100% essential. We had a mobile cooler unit but not quite sufficient to cool us. We should have left the windows open but feared mozzies (which never came)." ~Andy

"Pros: Casa Naâmja is the perfect little boutique hotel you want to stay in Tepozotlan. Incredible property, incredible staff. The service is outstanding and the communication top notch." ~Jean

"Pros: Oscar was very friendly and let us get in even on an early time, he was vey kind and the whole time he was asking us if we need anything he will assist us. Cons: I spoke to the host and asked hi to get mosquito screen on windows, that will be better for guest to leave windows open to get the fresh air and not to use the fan the whole day." ~Chavez

"Pros: Stunning views and authentic treasure hotel of Mexico. I was in room 16 Cons: Need more vegan options on the menu" ~Aura