Jen Penang Georgetown By Shangri-la

Accomodation

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. It is 500 metres to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 600 metres of the property. Penang International Airport is 17.8 km away. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and business centre. Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Please inform JEN Penang Georgetown by Shangri-La in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Parking is subject to availability due to limited spaces. Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance. Important Notice : Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). Parking charges will be reimbursed at hotels front desk counter upon check-out. Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. -Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. -Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas. A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.

WiFi is available in all areas and is free of charge.
Public parking is possible on site (reservation is not possible) and charges may be applicable.
Pets are not allowed.
Children of any age are allowed. Children up to and including 4 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Facilities

Parking, Restaurant, Room service, Meeting/banquet facilities, 24-hour front desk, Sauna, Fitness centre, Non-smoking rooms, Airport shuttle, Business centre, Babysitting/child services, Laundry, Dry cleaning, Facilities for disabled guests, Family rooms, Breakfast in the room, Ironing service, Internet services, Lift, Express check-in/check-out, Safety deposit box, Currency exchange, Spa and wellness centre, Table tennis, Packed lunches, Car hire, Tour desk, Fax/photocopying, Luggage storage, WiFi, Outdoor pool, Free WiFi, Non-smoking throughout, Air conditioning, Designated smoking area, Snack bar, Outdoor pool (all year), Concierge service, Private check-in/check-out, Special diet menus (on request), Vending machine (drinks), Vending machine (snacks), Airport shuttle (additional charge), Daily housekeeping, Parking on site, WiFi available in all areas, Indoor play area, Kid meals, Parking garage, Accessible parking, Wheelchair accessible, Toilet with grab rails, Higher level toilet, Lower bathroom sink, Emergency cord in bathroom, Shallow end, Wine/champagne, Airport pick up, Airport drop off, Visual aids: Braille, Coffee house on site, Sun loungers or beach chairs, Sun umbrellas, Steam room, Spa/wellness packages, Fitness, Fitness/spa locker rooms, Kids' pool, Swimming pool, Happy hour, Tour or class about local culture, 24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers, Swimming Pool, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Physical distancing in dining areas, Food can be delivered to guest accommodation, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Invoice provided, Property is cleaned by professional cleaning companies, All plates, cutlery, glasses and other tableware have been sanitized, Guests have the option to cancel any cleaning services for their accommodation during their stay, Delivered food is securely covered, Access to health care professionals, Face masks for guests available