"Pros: They tried to find a solution Cons: No wifi. No Tv. No toilet paper (as opposed to what is mentioned) Address didn't match information on booking When we asked for the missing things, we were kindly offered another apartment, but it wasn't clean, water wasn't functioning everywhere, it was old, and wasn't worth what we paid. I wish we asked for a discount but the language barrier made it difficult. Owner wanted to keep my passport until payment." ~Raphaël

"Pros: I came to Kyzylorda to hike to the Baikonur Cosmodrome. So I stayed one night first and arranged to leave my luggage at the front desk, planning to return for another night four days later. I completed the hike, but walking in the extreme heat was more challenging than I expected, so I returned to Kyzylorda a day later than planned, arriving at 4:30 AM. The duty manager woke up because of me, but he showed no impatience. Even though I was disheveled, he immediately recognized me and warmly helped me get my luggage and gave me a new room. My flight was at 11 AM that same day, and I needed to leave the hotel by 9 AM. Although time was tight, the front desk prepared a super hearty breakfast for me. I originally wanted to say that if you come to Kyzylorda, especially arriving by train, this hotel would definitely be your best choice. However, when I think about all the friendly people I encountered in Kazakhstan, I want to say that I believe you will create wonderful memories in this country no matter where you stay." ~Jing