"Pros: If you’re looking for family and kid-friendly in Sapporo this is your place! The staff went out of their way to make us feel welcomed and really provided five star level service, helping with bags, arranging taxis and tours, providing forgotten items, etc. Navigating their website without Japanese was a little challenging so just to recap some of their amenities and services: - indoor and outdoor waterpark free with stay - spa and traditional onsen free with stay - 2 restaurants and a bakery in winter, 4 restaurants in summer - Designated play areas in restaurants - Outdoor playground in summer - In winter they make a sledding slide/hill and some snowmen and smaller sculptures out of snow on the main lawn - Video game arcade - Free shuttle bus service to and from the train station running every 2 hours - Free lending library with children’s books (in Japanese) and toys - Swimsuit and pool float rental for <$10 - Free travel stroller and child snow gear rental - Traditional baumkuchen pastries are made on site and they have these cool window panels along the way to the pool and spa building where kids can look in and see how the pastries are made (mine, a science and cooking nerd was mesmerized) Some of the rooms could use a refresh, but the same could be said of basically every chain hotel and this one has so much more to offer and at a far better price point. Really grateful for the phenomenal service and hope we’re able to come back in summer someday." ~Anne