"Pros: I rarely give a 10, but this place exceeded our expectations. It is more like an apartment building (so more recommended for families or group of friends). Staff is available but you don't necessarily have to interact with anyone throughout the whole stay (room access is provided via messaging). The room is big, clean and comfortable. There is a washing machine and dryer. Location-wise, it is at a walking distance from Kokusai Dori (the main street) and Tomari Port (to take a ferry to Kerama Islands for example). It is also at a 10-minute drive from the OKA airport and the staff provided a free-of-charge cab to and from the hotel. I highly recommend it for tourists that won't rent a car. Even though I didn't interact in-person with the staff, they proved to be extremely available and helpful in many situations when we asked for (i) an additional single bed in the room, (ii) drying racks, (iii) two cabs instead of one as we were in a group of four (so ourselves and our baggage wouldn't fit one car with the driver). Plus one of the rooms is open to all customers and has free snacks, beverages and ice cream. Cons: Only one thing was frustrating during our stay and it wasn't the hotel's fault: the driver didn't show up to pick us up at the airport and the staff took 1 hour to respond my messages. The cab showed up 15 minutes later." ~Lucas

"Pros: Clean and Spacious Cons: Nothing" ~Ho

"Pros: We had an unexpected experience upon arrival in Japan, Okinawa since the passport and belongings lost. Here is the thank you letter that address to the hotel staff - Ms 山城 as she was patience and helpful in on the matter. ---------------- Dear Ms 山城, I hope this message finds you well. I am writing to express my heartfelt thanks for your exceptional kindness and assistance during my recent stay at BiBi Hotel NAHA KUME. Your efforts in liaising with the bus company to help me recover my passport and belongings were truly remarkable. Your dedication and willingness to go above and beyond made a significant difference in my trip, and I am deeply grateful for all the effort you put in to ensure everything was resolved smoothly. Your professionalism and compassion are truly commendable. Thank you once again for your outstanding support. I will always remember your kindness and the positive impact you had on my experience. Warm regards, Shirley Cons: Everything is nice!" ~Shirley