"Pros: We loved our stay at this ryokan! Every one in our group wants to share that Hotel Keigetsu answered our prayers after our long hike on the Nakasendo trail. They were very accommodating and just generally pleasant people. We started our stay by unfortunately missing a bus due to a translation error on our end and they essentially rescued us from Komaba with their hotel shuttle after dark. They also helped us reserve bus tickets out of Hirugami later. They are clearly experienced with helping guide their guests to and from their ryokan. If possible, I recommend trying to time your arrival closer to 4 pm in case you get lost like we did. Also maybe consider asking for transportation recommendations because they seem well versed in the travel aspect of their guests journey. Dinner typically starts at 6 30pm at the latest. We arrived about an hour late on the shuttle when coming in but they still fed us after hours and we all showered and went to bed very happy. The dinner food was traditional Japanese with some beef and fish courses. Breakfast was similar with fish, egg and tofu courses. We ate in the banquet hall with private dividers. I don't know if they are able to accommodate diners in the rooms, but our party was too large for private in-room dining regardless. The banquet hall was plenty nice for us and our hostess was never far when we needed a drink etc. There were ample amount of courses, plenty of food to satisfy hungry hikers. The presentation of the food was delightful, the chef was masterful in assembling things and the food was very fresh. Regarding the Onsen, I'm a shy American who has not yet worked up the courage for the public baths so for myself and my husband I booked the 4 room suite with a private bath (room 407), it has hot spring waters piped in to a large wooden tub. It was exactly what these sore hikers muscles needed. Cons: Everything was amazing, I should have booked a longer stay!" ~Marlena