"Pros: The location was fantastic perfect for me near train station and also the Cathedral etc. My room was lovely. I liked I could make a cup of tea any time in the little kitchen. There was an air con unit. Great shower with a big cubicle. All very clean. The building felt quite secure. Cons: I had a problem checking in I didn't get info that the hotel has two locations with check in at the other several buildings away we think this was possibly a mistake on part of booking.com who definitely had my details from other bookings for this holiday but gave the wrong info to the hotel so I got no message from them prior to arrival. The issue was sorted quite quickly but as I was travelling alone and was anxious it was horrible to arrive and think that there was no one there to receive me. There was no safe in the room which I would have liked. I felt quite isolated seeing pretty much no one....I could contact someone if I had a problem but the breakfast was laid out early and was self service and I rarely even caught a glimpse of other guests as there were only 3 or 4 rooms in the part of the hotel in which I stayed. I had thought because there was 24 staff I might see people which would have been nicer for me as a solo guest who was also hoping for opportunities to speak Italian! It was one of the reasons I chose the hotel. Most of my negatives are just miscommunication or misunderstanding possibly not much can be done." ~Jill

"Pros: Very close to railway station. The breakfast was perfect and my husband who is a celiac was able to buy pastries at a pasticceria across the road. Cons: Nothing" ~Julia