"Pros: Really liked the white sheets and towels they do make a difference Cons: The hand wash dispenser in the bathroom was empty" ~John

"Pros: Very central location Easy self check-in Clean and nicely decorated flat Breakfast drinks and snacks is a very nice touch Cons: A bit noisy (not double glazed windows) Shower drain was blocked Office style ceiling" ~Fannyjb

"Pros: Excellent location, nice apartment, spacious and modern. Cons: First of all, there was no internet, I notified immediately, but the host didn't know why that was happening. I was not provided with an internet code and when checking out, I complained for a second time. The reply was that I was supposed to enter a code in order to connect to the internet (a code that was not given to me). There was no access code at the place either. Secondly, the first night wasn't the best. The room was freezing, the heating was off until the morning. Another thing is that there was a coffee machine, but there weren't any capsules for it. The host promised he would give me some and apologized for the lack of capsules. I didn't receive any. Also, there weren't any instructions for the use of the kitchen appliances. I was supposed to figure it out on my own. I received the instructions for the check-in after I ASKED for them (which is not professional). I could say the same thing about the breakfast-only after I ASKED if there was any included in the reservation, they gave me a voucher only for a single breakfast. The second day was even worse-the coffee nearby (used for breakfast) was closed. After all, the communication wasn't very easy and the answers weren't worth the wait either. Of course, when it was pay time I haven't received a mеssage that fast in my whole life. Finally, I would like to say that I really enjoy being in Italy-love the culture and the hospitality of the citizens, but I didn't experience any of this here. The price was not worth it at all." ~Rositsa