"Pros: A Safe Haven Amidst Chaos – Heartfelt Thanks to Four Points by Sheraton Srinagar We had a wonderful and safe stay at Four Points by Sheraton, Srinagar, during what turned out to be a very tense time in the region due to the unfortunate terrorist attack on tourists in Pahalgam. Despite the alarming news, the hotel ensured absolute safety and comfort for all guests. The staff was calm, professional, and extremely reassuring, which helped us stay composed and secure throughout our visit. What truly touched our hearts was the warmth and compassion shown by the hotel team. Understanding my mother's medical condition (she is diabetic), they graciously allowed us to cook a specialized Bengali meal in their counter kitchen — something you rarely find in most hotels. It wasn’t just hospitality; it was humanity. As an added gesture of kindness, we were upgraded to a more spacious and comfortable room, which made our stay even more memorable. In a time of distress, Four Points Sheraton didn't just provide accommodation — they gave us peace of mind, emotional comfort, and a feeling of home. We are deeply grateful to the entire team and will cherish this experience forever. Highly recommended for families seeking safety, sensitivity, and exceptional service in Srinagar. Stayed : 21.04.25 to 24.04.25 Cons: No SPA facility." ~Sharmistha