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"Pros: The location of the property Cons: The coffee shop in the lobby were selling old and stale bakery items and when something fresh was ordered they were insisting on buying the ones available on shelf. We mistakenly left our laptop in the room which the hotel staff didnot inform us even after 9 hours of our checkout. When we called to check on the same, they confirmed after checking from the housekeeping about the same. I informed them about collecting the same next day and made two more calls to the front office next day informing the time when we will collect the same since we were driving down from a place 5 hours away from Chandigarh. Every time I made a call at the front office I had to narrate the whole story as the staff on duty was not aware about our laptop. Even when we reached to collect the laptop, the staff at the front office was not aware about our laptop.It seemed like no handing over notes to the staff who take over the new shift. The soap in the washroom on ground floor was empty and there was no housekeeping staff whom you could request to refill the same." ~Ashwani

The Kaptain's Retreat

The Kaptain's Retreat - standard 3*
160034 Chandigarh, Sco 303-304, Sector - 35 B, Chandigarh Sector - 35 B
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Hotel's description

Accomodation

Situated 5.3 km from Rock Garden, The Kaptain's Retreat features rooms with air conditioning in Chandīgarh. With free WiFi, this 3-star hotel offers room service and a 24-hour front desk. Private parking is available on site. At the hotel, rooms have a desk, a flat-screen TV, a private bathroom, bed linen and towels. At The Kaptain's Retreat, every room includes a seating area. Sukhna Lake is 5.7 km from the accommodation, while Mohali Cricket Stadium is 6.3 km from the property. The nearest airport is Chandigarh Airport, 5 km from The Kaptain's Retreat.

Facilities

Parking, Room service, 24-hour front desk, Non-smoking rooms, Laundry, Dry cleaning, Family rooms, Breakfast in the room, Ironing service, Internet services, Soundproof rooms, Packed lunches, Heating, Fax/photocopying, WiFi, Free WiFi, Non-smoking throughout, Air conditioning, Trouser press, Daily housekeeping, Parking on site, Private parking, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers, Linens, towels and laundry washed in accordance with local authority guidelines, Food can be delivered to guest accommodation, Staff follow all safety protocols as directed by local authorities, First aid kit available, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Invoice provided, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available

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