"Pros: This hotel was exactly what we needed after a very busy period we have had. The facilities are fantastic, the rooms are clean and beautifully decorated, the staff though is what makes the difference in this hotel! We would like to give our congratulations to whoever is hiring these people. They were all beyond wonderful. We felt we were hosted by members of our family. They were all kind, nice, ready to help us with everything we needed, and always with a smile. The food was also wonderful. We would absolutely stay again in this hotel! Cons: The spa was something we were looking forward to use, however the cost is a bit overpriced compared with other spa facilities in the area/other hotels, and when we decided to use this service despite the cost, we had an interesting experience with the spa lady. I was asked to sit on a chair to discuss their availability of the day. As soon as I sat, and while we were discussing potential options, maybe 1 minute later, I was asked to give up my seat to another client who just arrived requesting info for the spa. The lady admitted she had an opening at the time that would work for me, but then she said she would rather go around the hotel's swimming pool to talk with other potential customers at the time we were both able to have my treatment. I reluctantly gave up my seat to the next customer. She asked me to wait until she was done with that client, so we can discuss her availability further, but I found the whole interaction peculiar, so did not use their service. Our understanding is that the spa is not part of the hotel management, rather a separate business hosted by the hotel." ~Tania