"Pros: Very good location, feels like home Cons: There was no owen" ~Kim

"Pros: Apartment itself is quite good, with some small items and improvements would be ideal for party of 4 by our expectations. Cons: Owner changed booked apartment in the day of arrival in the afternoon. Firstly, communication was that we will get upgrade with new apartment and also that we should pay additional for that. When we exist that we will stay with booked appartment, there was one way communication that they rebooked us and that we can pay extra if we wont. The fact is, that new apartment was smaller, not completely renovated and for us most important with less beds, so my son have to sleep on sofa in living room. Obviously owner is very “professional” actually she wanted to charge us for less worth apartment. Another issue is cleaning. You can see the photos, this by our opinion should be improved. By our knowledge the owner have majority of apartment in Tornio, because there are many reviews about similar experience like we had (rebooking). Fact is also that apartment we booked do not have 3 rooms, like is stated on booking.com, which should something happen, because this is misleading to customers as also hidden costs. At the end owner offered us some discount for sheets/towels and cleaning which we accept it. Still will decide for possible complaint." ~Damir

"Pros: Nice staff, free breakfast Cons: None" ~Fan