"Pros: Arrival: Waited over 15mn to check in, because although plenty of staff around none came to do check in and left only one guy who took his sweet time with the person before me. For a 5 star, no welcome drink or quick check-in is disappointing. Oh, and does the guy not eventually check me in by saying I'm in their resort a cross the road, but not offering anyone to help direct or carry luggage etc. And then getting mad at me, after I heard him say "wait" as I was about to leave by asking "what's your problem? It's across the road 1 minute". So turns out if you booked mountain, it's opposite where Google takes you. There at least they had a welcome drink and several people behind the counter; I had my card and was in my room faster than waiting at the other side. It may not be fancy (not an international 5 star, more like a solid 3/3.5), but it's a solid choice. Big pools and activities, great for kids too, rooms are clean and well kept with a small patio/balcony. Food: A buffet dinner (which was fine, nothing extraordinary) for 750 pounds (if not included). There's so such thing as putting it in your room though, you better have your cards or cash ready and pay before you leave. Breakfast buffet had lots of choice as well, and they change some items every day so you don't get tired of the same thing all the time. Location: far from the promenade/restaurants/cafés (25min walk in full sun, no shade). If you want an all inclusive and not have to worry, this is a great option as you can use the beach from the same hotel on the other side of the road, but less great if you're there to dive or be downtown. Service: while typical Egyptian slow, staff are kind and very helpful." ~Lara