"Cons: “My mName is Bernhard / Bernd Janssen, and after a long search (no address at booking com) I tried to telephone before 7 PM, but nobody went to the phone. Much later Theydid not let me in your house although I was standing outside with three people from your country. They telephoned in Spanish to you, but you said your hotel is full, no chance to get a room! But I had reserved via booking com! The man on the telephone was extremely unfriendly and it didn’t interest him if I now would sleep outside in the streets. After he also did not give an idea for another hotel. So after 1.5 hours of more searching the taxi driver found a simple hotel for me in the Late Night. I am really not content with your behavior and and treatment of your guests! Booking com should kick you out off the list immediately! I am now 71, but never saw a behavior like this in an apartment house or hotel! Anyway, you had no loss, because you said that your house was fully booked….. I will not want damages from you if you don’t take any money for the apartment, in which you did not let me in! Goodbye, Janssen” PS: to Booking com: the above, I have written to the apartment house. I have to say that I tried everything to stay at this place. But the first problem was that there was no address, so it took even my Taxi driver 1.5 hours and asking about 25 people to find the place. The next problem was that I booked via booking.com but they wouldn’t let me in and said it’s fully booked! So this doesn’t fit to our contract, so please accept that I am not ready for full pay for nothing, but relied on you. Also, it cost me many hours and I had expenses for the taxi driver. I hope you understand that and give you my greetings, Janssen Von meinem iPhone gesendet" ~Bernd