"Pros: The place and location were decent Cons: The customer service is terrible, you write them in English they answer in German and they keep calling me a Frau, this is offensive. There is a price here on Booking, but it does not include many basic things, so you need to buy extra packages for bed sheets, cleaning, you need to take readings of both electricity and water meters, the last one is somewhere in the garden and underground... Finally there is a list of things I need to pay for on their website, but there is no instruction how to pay. I tried to contract their customer service, but they reply me in German with generic email saying that my feedback is super valuable for them and call me a Frau :( I still have no idea how to pay them, do I have to? It has been over a month since my stay" ~Sergi