"Pros: We had an incredible stay at El Cielo. It's far more impressive than the photos suggest. The view from the presidential suite, the balcony and jacuzzi next to the sliding window are amazing. The whole hotel is well thought out and beautifully crafted in wood. We loved sitting on the veranda before dinner and going on the tour to the finca's waterfall - do not miss this but also be aware of a short walk through the woods on a slippery path! We also had a massage in the room with a cocktail included. J'heison was especially helpful throughout our stay. We defintely want to visit again. Cons: There is little information about the tours and additional services available and we were told we should book them 24h before when it was already too late. The staff made everything possible but I'd love more information available ahead of the trip to plan better - e.g. airport shuttle, waterfall visit, taxis, massages etc. I'd advise guests to ask the hotel ahead of time for options. It's very rural and we visited in low season on the Monday after an event so there were quite a few missing ingredients - gin and vermouth (from the cocktail list), frutos amarillos (soda), and focaccia. It would have been helpful to be informed about this before ordering so we could manage expectations, however everything we ate was delicious!" ~Felicity