"Pros: We had a very late check-in and I informed the concierge that our flight would come delayed. And they handed my request well.
Cons: No free bottled water or coffee maker in the room" ~Lmveal
"Pros: We did not have breakfast as it was not included
Cons: The breakfast could have been included and menus in the room would be nice and a shuttle to downtown would be great" ~Stephanie