"Pros: Location Cons: I am not one to stay writing reviews complaining, but I feel this review is needed, as I dont think its fair that customers are given misleading information. I booked this studio apartment for my two week stay in Sao Paolo. On Booking.com it says that keys are to be picked from reception, so one would assume that it has something to do with a hotel. The room is indeed inside a hotel however on our arrival we were told that we have nothing to do with hotel as we have booked with a separate owner (BHomes). We were immediately told that if we required anything we need to get in touch with the person we booked with. The moment we got in the room the realized that the toilet was wobbly, the hairdryer was not stuck with the wall and the sofa leg was broken. Very minor things but we instantly advised the person we booked with about this. Their reply to this was if it’s possible for a maintenance person to come and fix them whilst we are not in the room. I wasn’t comfortable with this and said so. When we came to use the safe, we found it without any batteries. Since I really needed to use it, I sent another message to them saying so. Their reply was that the safe was not for guests!!!!! Than why have a safe in the room in the first place. After our first night we then realized that the duvet, which was yellowish in colour, had no cover. It had a sheet yes on top and at the bottom, but not a cover. When you sleep at night, the sheets immediately get tangled into one another so you are practically sleeping with a duvet without any cover. A duvet which has been used by many others before me, without being washed, because we all know that duvets are not washed and it’s very unlikely that duvets are taken to dry clean after every booking. I found this to be extremely unhygienic. I complained and I was told there is nothing to be done. They do not provide duvet covers which I found so absurd and again unhygienic." ~Ely999