"Pros: Didn’t get to stay at the property as the host is a fraud. They advertise se this hotel and put you in another and charge more than advertised. Cons: I booked this hotel for 1 night. Arrived at the hotel and the host then told me there is no availability at the hotel booked. Despite the property still being available on booking.com. Waited almost 3 hours since originally trying to check in and my family & I are at the Piazza Di Roma as the host directed us to here due to “no availability” at the Spazzio Di Roma. I have since paid more money than the original booking to the host now being £111 for a 3 star rating hotel rather than the original 4 star rating hotel. I am not happy at all as it is clear the host has disturbed our day and we are no longer allowed on the water park today due to the time and this has caused me much undue distress! If I had known this on the hosts reviews I would not have booked with them. While staying at the incorrect hotel I found out that other holiday makers had paid the same as me for 4 nights at the hotel. Have tried to contact booking and heard nothing back after 27 hours." ~Terry