"Pros: The hotel leads straight on to a quiet end of the very long, peaceful beach. Many cranes, cormorants and other birds fishing in the tidal shallows. From here you can walk to Canasvieiras or up towards Punta Cana. The heated pool is nice but the water needs to be cleaned and filtered better. The outdoor pool is very pleasant. The bar serves pleasant food and drinks. Staff are generally very nice and helpful, especially on reception. Wonderful hotel cat. Cons: The indoor pool needs cleaner, fresher water; it's cloudy, hairy, and can be tacky to the skin after the daily dose of chemicals. Guests seem to be invisible to the lady that empties the bins in this area, who clatters and bangs around, chats loudly to the maintenance staff, leaves the doors open so the wind gusts through and you have to get out and close them after her, seems grumpy and totally indifferent to guests. At breakfast the massage guy comes and introduces himself to everyone - I would think a better marketing strategy is needed here, nobody wants a sales presentation while they are waking up and eating. Cleaning staff show up at 11am, 2pm, whenever, the "please clean my room" tag left on the door doesn't seem to do anything, but they are nice and do a good job; it would be good if they could not park their trolley directly in front of the exit to the stairs, forcing one to squeeze around it. No source of drinking water. The phone in the room doesn't work. The pool pump is very noisy and always on; it would improve the exterior a great deal if some sound barrier were put around it. Steam room is good, but the sauna has no heat at all." ~Robert