"Pros: We took a chance and showed up a little early to see if our rooms were ready because we drove through snow and rain to get there. One of the rooms was ready but ours was not so they upgraded our room to a suite for free which was very kind of him to do. Let me tell you, when I walked into that room and saw the view, I was more than pleased and super excited. We got settled in then meet up with family in the evening for food and drinks and it was all very good. Breakfast was fantastic as well. Everyone we encountered there was so nice and friendly I would definitely stay there again. Cons: The hotel is wonderful! What I didn't like is the fact that It was so cold outside and raining that I didn't get to sit out there and enjoy the view of the Zugspritz from my balcony." ~Itseydiegee